How can we help?

Open the gear on the home screen, complete the grown-up check, then choose a learning language. This choice is separate from the interface language, which follows your supported device language preferences.

Check your device volume and audio output, then check that spoken words are enabled in the grown-up settings. Try tapping a different object. If the issue continues, email us the world and object name.

Telephone listens during your turn after the friend finishes speaking. Check microphone and speech-recognition permissions in iOS Settings. Listening also requires on-device speech recognition for the chosen language on your device. Other play remains available if recognition is unavailable.

Subscribed in the app (through Apple): open iPhone or iPad Settings, tap your name, then Subscriptions and Language Toybox. Apple shows your renewal date and available cancellation options. Open Apple’s subscription management.

Subscribed on our website: go to languagetoybox.com/manage and enter the email you subscribed with. You can cancel, change your card, or see your receipts there. You keep access until the end of the period you’ve paid for.

Deleting the app does not cancel either kind of subscription.

Download Language Toybox, then either tap Subscribed on our website? Sign in on the first welcome screen, or later tap the gear, complete the grown-up check and choose Subscribed on our website? Sign in. Enter the email you subscribed with and the 6-digit code we email you. Sign in on each iPhone or iPad your family uses. Can’t find the code? Check your spam or promotions folder, or email us.

For App Store subscriptions, use the same Apple Account that purchased the subscription, then open the app’s grown-up subscription area and choose Restore purchases. For website subscriptions, sign in with your email instead (see above).

Apple handles App Store billing and refund requests. Visit Apple’s refund request page. For a subscription bought on our website, email support@languagetoybox.com and we’ll look into it.

Tell us what you touched and what you expected to happen. If you’re testing with TestFlight, you can also send feedback through TestFlight.